Q. How much streaming data will it use?
When GDR Streams at a 64 Kbps:
1hr will use approx. 27MB
Daily usage of 2hrs will use approx. 55MB
Please refer to the chart for more details.
Q. Why does the player go immediately to the "Stopped" state, stays in the "Opening" state, or goes to the “Reconnecting” state?
Your cache may contain files or cookies that have become corrupted.
If this doesn't work Internet Explorer was not successful in removing all of the Activex components. To manually remove these components:
Q. I just upgraded my Windows XP to SP2 and now my player no longer works?
This is most likely caused by the pop-up blocker included in SP2. Please try the following:
Q. When I click on my station’s Listen Live link, the player only partially loads or I am sent back to a different web page.
If you are running a pop-up blocker (such as the one provide with Google Tools) or privacy protection software (such as Norton Internet Security) that blocks pop-up/pop-under ads or "cookies" you should try the following:
Q. The Player status message goes from 'Opening' to 'Reconnecting' to ‘Ready’
http://www.microsoft.com/downloads/details.aspx?FamilyID=06fcaab7-dcc9-466b-b0c4-04db144bb601&DisplayLang=en (WMP 9/10)
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm (WMP 11)
Q. I am using Mac OSX and get the error “"Cannot open the file. Verify that the path and filename are correct and try again."
If you are using Windows Media Player 9 for Mac, please remove it. Microsoft no longer supports this player. You will need QuickTime Media Player with the Flip4Mac plug-in:
Q. I am using Mac OSX with Firefox web browser. The player loads, shows “Opening”, then immediately goes to “Stop”.”
The preference files in Firefox may have become corrupted. Please try the following:
Q. I am using Windows XP and Firefox web browser. I keep getting the error “Plug-in could not be found.”
Firefox does not automatically recognize the Windows Media Player plug-in. The following site http://forums.mozillazine.org /viewtopic.php?t=206213 #Background can help resolve this problem. It will take you through a checklist and show you 3 dll files that may need to be downloaded.
If you are using Firefox 3, you may need to download the Firefox plug-in for Windows Media Player 11. You can do this from the following site: http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx.
Q. The audio buffers every few minutes and drops out sometimes, why?
If you are using a dial-up modem to connect to the Internet, audio buffering or audio dropout may sometimes occur. Please also try not to browse the Internet or download big files while you are streaming. If you have a high-speed Internet connection and your player still buffers a lot, please contact Technical Support.
Q. Why can I not hear or see a stream even though the player indicates it is playing?
A user may not hear the audio or see the video component of a stream because the user's security level prevents the Windows Media Player from downloading the appropriate codecs. If the user's security level is set to High (the default for Windows 95), the user is unaware that Windows Media Player was unable to download a required codec. The security level is set using Internet Explorer's Internet Options even if another browser, such as Netscape Navigator, is being used. Reducing the Internet Explorer security level to Medium permits Windows Media Player to download the appropriate codecs.
Q. I am using Mac OSX with Safari and am the player is not working
The online player is currently incompatable with Safari on a MAC OSX so we advise listeners to download Chrome and use it to listen to our streams.
For any further support or Enquiries please contact IT Engineering Pro or submit an enquiry clicking here.